Service Manager
Company: ACCO Engineered Systems
Location: Pasadena
Posted on: October 16, 2024
Job Description:
General Job Description:
The Service Manager (SM), Facility Services Group, is responsible
for overseeing union field labor and ensuring that the field is
adequately staffed; company policies and procedures are adhered to,
field technicians are receiving training both technical and safety;
quality work is being performed; the field is productive as it
pertains to labor hours; the composite labor mix is managed so the
company can remain competitive.
Essential Duties & Responsibilities:
The Service Manager, Facility Services Group is directly
responsible for union mechanical service technicians in FSG. The
union labor force of approximately 4-5 FSG geographic teams is
comprised of multiple Supervisors, Foremen, Journeymen,
Apprentices, Mechanical Equipment Servicemen (MES), and Mechanical
Equipment Service Tradesmen (MEST). It is the Service Manager's
ultimate responsibility for the quality, timeliness, field
documentation productive and safe execution of maintenance, repair
and retrofit work performed by the above field organization.
Detailed Duties & Responsibilities:
- Maintain appropriate field staffing levels to meet the workload
requirements in the assigned geographical areas and ensuring the
highest productivity rate possible.
- Maintain a composite labor mix of Journeymen, Apprentices, MES,
MEST to be competitive in each marketplace.
- Assist area supervisors with recruiting the best field
technicians for the required work. Maintaining an interview
process.
- Assist with coordination and completion of the "site safety
inspection" (SSI) process.
- Participate in the hiring process for all Union Mechanical
Technicians
- Participate in the performance management process, ensuring
that all employees when necessary are counseled in a timely,
consistent and fair manner.
- Collaborate with General Service Manager and Director of Field
Operations to maintain and update Policy and Procedure Manual for
Facility Service field personnel.
- Partner with our Safety & Worker's Comp Departments & assist
with investigations involving vehicle/job site accidents, injuries,
and property damage.
- Review maintenance hours regularly to insure that maintenance
work will be complete by end of the month.
- Review weekly labor hours report to insure that each employee
is getting close to 40 hours per week.
- Review weekly productivity reports to identify & address
excessive non-billable hours & potential issues.
- Review weekly field expense sheets and work orders that are
flagged by area coordinators that may be extra ordinary.
- Review over budget invoices and address with supervisors to
prevent from happening in the future.
- Review and demonstrate an understanding of the Union's contract
UA National Maintenance Agreement.
- Resolve customer complaints as they arise, meet with customers
when necessary.
- Interface and assist with Service and Construction Sales
Personnel as needed
- Assist General Service Manager with labor budgets as
needed
- Assist in problem solving, conflict resolution and Collections
with consistency and timeliness.
- Conduct periodic job site visits to ensure quality work is
being performed by ACCO technicians.
- Be proactive in all dealing; anticipate problems that may arise
and work to resolve them.
- Training - determine what technical training and customer
service training is needed
- Technical Bulletins - provide technical information to the
field as it becomes available.
- Ensure that ACCO's standards are met and maintained.
- Labor cost - become familiar with ACCO's labor burden rates and
where to find each union's labor package to determine labor
costs.
- Conduct General safety meetings annually. Assist General
Service Manager with coordination and conducting of General Safety
Meetings. Assist with Tyfoom safety meeting ideas and
dissemination.
- Be innovative; bring forward technologies that could give ACCO
an edge over the competition.
- Tools - insure that each mechanic has a tool list on
file.
- Assisting in the creation of a maintenance task for a piece of
machinery or job site when necessary.
- Facilitate and/or coordinate training as needed.
- Address excessive tool purchases as made aware by the Field
Support Manager.
Position Requirements (Skills, Work Experience, Education,
Certifications, Licenses, etc.):
- H.S. Diploma or equivalent
- 10 years minimum hands on field experience
- 5 years experience as a field foreman or field
supervisor
- Strong technical background in the HVAC / Refrigeration field,
including the ability to teach others.
- A proven track record of managing teams to bring jobs in on
budget.
- Ability to stand in front of an audience and conduct a
meeting.
- Selling experience in a service and retrofit environment,
preferred
- Well-developed interviewing and performance assessment
capabilities.
- Willing & able to work 2nd or 3rd shift per business
needs
- Participate in the local union highly encouraged
- For example teaching at the union training center
- serving on one of the trusts or boards
Competencies Needed:
- Adaptability/Flexibility
- Organizing/Executing
- Effective Communication
- Analyzing/Interpreting
- Supporting/Cooperating
Physical Requirements: (The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.)
- The employee may regularly lift and /or move up to 10 pounds,
and occasionally lift and/or move up to 20 pounds.
- Specific vision abilities required by this job include Close
vision and Distance vision.
- While performing the duties of this Job, the employee is
regularly required to stand; use hands to finger, type, handle, or
feel; reach with hands and arms and talk or hear.
- The employee is regularly required to walk and sit;
- Tele-commuting is not permitted
- Regular and routine attendance is required
- The individual in this position must be physically willing and
able to visit jobsites, climb ladders to reach rooftops and above
ceiling equipment.
- This position requires regular visits to outlying offices in
the Southern Region
- Must possess and maintain a valid driver's license
Hours: varies per business needs. Typical hours are Monday to
Friday 6:30 am to3:30 pm.
Travel: 80% of the time within assigned geographical footprint.
This position may require regular visits to other ACCO offices.
#ACCO
#LI-MM1
Keywords: ACCO Engineered Systems, Santee , Service Manager, Executive , Pasadena, California
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