Customer Service Operations Manager

Company: VirtualVocations
Location: Mission Viejo
Posted on: November 8, 2024

Job Description:

A company is looking for a Customer Service Manager (Remote).

Key Responsibilities

Provide leadership and develop growth opportunities for customer service representatives
Handle administrative functions related to Human Resources, including scheduling and performance reviews
Utilize call center data to improve operations and customer experience

Required Qualifications

Bachelor's Degree preferred; high school diploma or GED required
3-5 years of experience in a customer service role within mortgage, financial services, insurance, banking, or fintech
3 years of supervisory experience, preferably in a call center
Knowledge of mortgage lending/servicing industry
Previous mortgage servicing experience and MSP/ICE experience preferred

Keywords: VirtualVocations, Santee , Customer Service Operations Manager, Executive , Mission Viejo, California

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