Assistant Store Manager
Company: Mother's Market & Kitchen
Location: Santa Ana
Posted on: November 15, 2024
Job Description:
Pay Range: - $24.50/ hour to $80,000/yearly
JOB OVERVIEW -Under the Store Manager supervision, the Assistant
Store Manager -performs the following duties: -TYPICAL DUTIES &
RESPONSIBILITIES -
- Oversee, direct, and assist in store and restaurant
operations
- Follow up on cashier settlements, store promotions, and shift
coverage
- Communicate directly with the department managers on their
department issues, concerns, and achievements
- Interact with personnel on a human resources level with regards
to their schedule needs, communications, and reviews
- Walk sales floor to monitor/interact with customers and
employees
- Greet customers and maintain good customer relations with
regards to transaction inquiries, compliments/complaints, and
special request follow-up
- Review daily sales and monitor the daily labor changes
- Coordinate training schedule of new hires with department
managers ensuring the best instruction
- Read and respond to Manager's reports on matters of importance,
relaying the content to applicable department/staff
- Look for areas where improvements in service may be required
(implements processes, procedures and/or changes to address these
issues)
- Take a daily visual inspection of perimeter as well as question
staff about facility to ensure maintenance of physical appearance
and proper function of parts
- Responsible for ensuring safety & security of store and
staff
- Direct the efforts of staff to ensure productivity and quality
of customer service
- Report any malfunctioning equipment to appropriate person
- Develop and implement merchandising plans, including creating
attractive displays, merchandise new items, sales items and
promotional in order to meet sales and profit objectives of the
store and departments
- Support the Store Manager with development and direction in the
execution of strategies to improve product placement and
appearance
- Perform duties of staff when required/needed
- Serve as a role model to others instilling a positive attitude
in employees
- Write reports for accidents or other incidents such as when
employees or customers are hurt within the store premises and
process according to company procedures
- Responsible for dealing with emergencies, crises, and any
problems that arise during the day in the store
- Develop and train future leaders and is responsible for making
sure employees are trainedQUALIFICATION GUIDELINES - -Experience -
- Must have prior experience as an assistant store manager,
department manager or have equivalent experienceKnowledge of: -
- Verbal proficiency of the English language, and be able to read
and write at an advanced level
- Computer literacy (Word, Excel, and Outlook), excellent
customer service skills and proficiency in basic math.Ability to: -
- Demonstrate leadership abilities, excellent customer service
skills (written, verbal)
- Model excellent customer service, and hold your staff
accountable for doing the same
- Be able and prepared to cover breaks for other staff members
when needed
- Place service calls, deal with vendors and contractorsPhysical
Requirements/Working Conditions: -
- Lift grocery, bulk, produce up to 100 times per day
- Carry from carts or dolly to shelves, typically less than 3
ft.
- Push/pull carts and dolly, electric pallet jack
- Stand and walk frequently & bend/twist often
- Lift up to 50 lbs. oftenSpecial Requirements: -
- Must be available to work various shifts as needed
- Must be available to work at all store locations as neededThis
job description is intended to describe the general requirements
for the performance of this job. It is not a complete statement of
duties, responsibilities or requirements. Other duties not listed
here may be assigned by leadership. -
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Keywords: Mother's Market & Kitchen, Santee , Assistant Store Manager, Executive , Santa Ana, California
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