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Contact Center Support Operator

Company: VirtualVocations
Location: Vista
Posted on: October 23, 2024

Job Description:

A company is looking for a Contact Center Support Operator I to provide patient-first healthcare by managing inbound calls and assisting with patient information.



Key Responsibilities

Answer inbound calls and transfer callers to the appropriate destination using electronic directories
Process after-hour patient and emergency internal calls following established protocols
Perform data entry tasks and assist callers in emergency situations, including medical emergencies


Required Qualifications

High school diploma or GED
One year of call or contact center experience or two years of customer service experience
Emergency Medical Dispatch (EMD) certification preferred
Experience in healthcare or a related field preferred
Ability to commute to Beachwood, OH

Keywords: VirtualVocations, Santee , Contact Center Support Operator, Other , Vista, California

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