Guest Experience Specialist
Company: Marriott International, Inc
Location: Tustin
Posted on: October 23, 2024
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Job Description:
Additional InformationPay: $22.20/hour
Job Number24182883
Job CategoryRooms & Guest Services Operations
LocationResidence Inn Tustin Orange County, 15181 Newport Ave,
Tustin, California, United States, 92780
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY - Our jobs aren't just about giving guests a
smooth check-in and check-out. Instead, we want to build and
experience that is memorable and unique. Our Guest Experience
Specialists take the initiative to deliver a wide range of services
that guide guests through their entire stay. Their role goes beyond
the traditional front desk to take ownership of the guest
experience in the main areas of the hotel with a "guest first"
mindset. They are empowered to move about their space and do what
needs to be done. Whether processing operational needs, addressing
guest requests, completing reports, delivering quality meals, or
sharing the highlights of the local area, the Guest Experience
Specialist makes transactions feel like part of the experience. -
No matter what position you are in, there are a few things that are
critical to success - creating a safe work place, following company
policies and procedures, maintaining confidentiality, protecting
company assets, upholding quality standards, and ensuring your
uniform, personal appearance, and communications are professional.
Guest Experience Specialists will be on their feet and moving
around (stand, sit, or walk for an extended time) and taking a
hands-on approach to work (move, lift, carry, push, pull, and place
objects weighing less than or equal to 25 pounds without
assistance; reach overhead and below the knees, including bending,
twisting, pulling, and stooping). Doing all these things well (and
other reasonable job duties as requested) is critical for Guest
Experience Specialists - to get it right for our guests and our
business each and every time. - PREFERRED QUALIFICATIONS Education:
- - - - - - - - - - - - - - -High school diploma or G.E.D.
equivalent. Related Work Experience: - - No related work
experience. Supervisory Experience: - - - -No supervisory
experience. License or Certification: - - - - None - The pay range
for this position is $22.20 to $22.20 per hour and offers health
care benefits, flexible spending accounts, 401(k) plan, earned paid
time off and/or sick leave, life insurance, disability coverage,
and other life and work wellness benefits. -Benefits may be subject
to generally applicable eligibility, waiting period, contribution,
and other requirements and conditions. - -Marriott International is
an equal opportunity employer. -We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. -We
are committed to non-discrimination on -any -protected -basis, such
as disability and veteran status, or any other basis covered under
applicable law. Marriott International considers for employment
qualified applicants with criminal histories consistent with
applicable federal, state and local law.Residence Inn by Marriott
helps guests thrive while on long stays so they can perform at
their best. Spacious suites with full kitchens offer the comforts
of the modern home, while associates provide service with a human
touch to business and leisure travelers alike. Working at Residence
Inn, you will build relationships grounded in teamwork and
experience the legendary Residence Inn service culture which
focuses on delivering against the unique needs of long stay guests.
In joining Residence Inn, you join a portfolio of brands with
Marriott International. Be where you can do your best work,---
begin -your purpose, -belong -to an amazing global--- -team, and
-become -the best version of you.
Keywords: Marriott International, Inc, Santee , Guest Experience Specialist, Other , Tustin, California
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