Customer Support Specialist
Company: VirtualVocations
Location: Carson
Posted on: October 25, 2024
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Job Description:
A company is looking for a Customer Support Specialist to
provide exceptional support to B2C customers.
Key Responsibilities
Deliver a WOW customer experience through email and chat
Take ownership of customer issues and provide effective
solutions
Maintain performance metrics including productivity and customer
happiness scores
Required Qualifications
Positive attitude and a friendly, professional demeanor
Strong technical acumen to assist customers with varying technical
fluency
Excitement for helping customers discover solutions
Proven track record in a CX or Tech Support Agent role
Prior experience in a SaaS or technology start-up support
environment is a bonus
Keywords: VirtualVocations, Santee , Customer Support Specialist, Other , Carson, California
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